Boonah and Kalbar Medical Centres

Boonah and Kalbar Medical Centres

Artificial Intelligence

Protecting Patient Privacy: The Introduction of Artificial Intelligence at Our Medical Practice

We understand the importance of patient confidentiality and are committed to ensuring that our introduction of artificial intelligence (AI) technology does not compromise your trust in us. As healthcare providers, it is our top priority to maintain the highest level of privacy and security when utilizing AI within our practice.

Vetting Third-Party Software

We only partner with reputable third-party vendors who have undergone rigorous vetting processes to ensure their software meets strict standards for data protection and compliance with relevant laws and regulations. This includes reviewing their policies, conducting thorough assessments of their technology infrastructure, and verifying their compliance with Australian Privacy standards.

Enhancing Care through Artificial Intelligence

We are introducing the clinical use of AI technology in two key ways: firstly, our doctors will use AI to research and answer clinical questions and provide immediate access to clinical information to our patients, providing them with valuable insights to inform treatment decisions. Secondly, AI will act as a medical scribe, converting spoken consultation interactions between doctor and patient into secure and accurate medical records.

We believe that the use of AI in these roles is enhancing the quality of care we can provide to our patients without compromising privacy and security. Our AI systems are designed with data protection and encryption protocols to ensure that all patient information remains confidential and secure.

Encryption and Secure Data Storage

All patient data, including those used for research and medical scribing purposes, is stored in compliance with accepted Information Technology  best practice. This ensures that even if an unauthorized individual were to gain access to our systems, they would be unable to read or access sensitive information.

Training and Education

Our healthcare professionals receive ongoing training on the proper use of AI technology within our practice, as well as regular updates on the latest privacy regulations and best practices for data security. This ensures that everyone involved in the care process is knowledgeable about the importance of patient confidentiality and takes necessary steps to maintain it.

Transparency and Accountability

We believe in transparency and are committed to being open with our patients about how we use AI technology within our practice. We regularly provide updates on our efforts to protect patient privacy and security, and we welcome any questions or concerns you may have.

At Boonah and Kalbar Medical Centres we prioritize the trust between our patients and medical amd non-medical staff. By introducing AI technology in a way that prioritizes patient confidentiality and security, we can continue to deliver high-quality care while maintaining the relationships built on trust with our patients. If you have any questions or concerns about our use of AI technology within our practice, ask us for more information. We are committed to providing a safe and secure environment for your care.

Patient Feedback Survey 2024

We Value Your Feedback: Insights from Our Patient Survey

At Boonah and Kalbar Medical Centres, your feedback is helpful in shaping a better experience for everyone. We recently conducted our accreditation linked patient survey, and we're grateful to each of you who took the time to share your thoughts.

A predominant theme from this year’s responses highlighted the physical environment of our facilities. We acknowledge the importance of general maintenance and are prioritizing improvements to enhance comfort and accessibility. Additionally, the ability to make appointments ahead of time was noted, and we are exploring more efficient scheduling systems to accommodate this need.

We also appreciate the many positive comments affirming the quality of care provided. Many of you expressed satisfaction with our current services, punctuality, and the handling of COVID-19 safety measures. It’s heartening to know that so many of you are happy with our care and see no need for changes.

Your feedback is instrumental in guiding our improvements and maintaining the high standards of care you expect from us. We are committed to continuously evaluating and adapting our practices to meet your needs and exceed your expectations.

Thank you once again for helping us ensure that our medical centre remains a place where you feel valued and well cared for. Your health and comfort are our top priorities, and we look forward to implementing changes that will further enhance your experience with us.

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